FAQ

How does this work? Once you decide what kind of transportation you are interested in, simply fill out the form that applies on our home page; local, domestic, or international, and one of our representatives will contact you within 24 hours.

How does your local transportation work? Once our local transportation agent coordinates the pick-up/drop-off logistics with you, one of our experienced drivers will be dispatched to pick-up your pet, drive to destination, drop off the pet, and make sure the pet arrives safely at destination. Our driver will keep you informed via text, once the pet has been dropped off.

If my pet needs to go to the vet, do you also pay for the vet’s cost?
The pet owner is responsible for the vet’s expenses. The pet owner should arrange payment prior to pick-up. The owner can also request that we process payment, as long as payment is received before pick-up.

How does domestic transportation services work? Every pet is different. Just fill out the domestic form located on the front page and one of our representatives will provide custom instructions for your pet.

How does international transportation services work? Just like domestic, every pet has certain requirements. In addition, every country has different import restrictions and requirements. You will need to fill out the international form on the front page and one of our representatives will contact you with detailed instructions and quote.

If you have any other questions, concerns or special needs, please feel free to contact us. We will gladly answer all your questions. Our goal is to provide safe and reliable pet services for your little ones.